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Find answers to your questions about MovR's goods transportation services, get step-by-step guides, and contact our support team.

Popular Help Topics

Quick access to the most requested help articles and guides

Getting Started

Learn how to use MovR for the first time

Booking & Delivery

How to request and manage your deliveries

Payments & Billing

Payment methods, receipts, and billing questions

For Drivers

Driver-specific help and resources

Account & Profile

Manage your account settings and profile

Safety & Security

Safety features and security guidelines

Frequently Asked Questions

Browse questions by category to find the help you need

How do I create a MovR account?
Download the MovR app from Google Play Store or Apple App Store. Tap "Sign Up" and provide your phone number, email, and basic information. Verify your phone number with the SMS code we send, and you're ready to start using MovR!
What types of items can I transport with MovR?
You can transport furniture, appliances, electronics, documents, packages, construction materials, and most legal goods. We don't allow illegal items, hazardous materials, live animals, or extremely valuable items without special arrangements.
Which areas does MovR serve?
MovR operates in major South African cities including Cape Town, Johannesburg, Durban, Pretoria, and surrounding areas. We're constantly expanding to new locations. Check the app to see if we're available in your area.
How do I choose the right vehicle type?
Consider the size and weight of your items. Motorbikes are perfect for small packages, cars for medium items, bakkies/vans for furniture and appliances, and trucks for construction materials or large furniture.
How do I book a delivery?
Open the MovR app, enter your pickup and delivery addresses, select the appropriate vehicle type, describe your items, and choose your preferred time. You'll see available drivers and their quotes before confirming your booking.
Can I schedule deliveries in advance?
Yes! You can schedule deliveries up to 7 days in advance. Select "Schedule for later" when booking and choose your preferred date and time. We'll send reminders before your scheduled pickup.
How long does it take to find a driver?
Most requests are matched with drivers within 5-15 minutes. During peak hours or in busy areas, it might take longer. Scheduling in advance guarantees availability at your preferred time.
Can I track my delivery in real-time?
Absolutely! Once your driver accepts the job, you can track their location in real-time through the app. You'll receive notifications when they arrive for pickup and when delivery is completed.
What payment methods do you accept?
We accept credit/debit cards, EFT, and mobile payment methods. Payment is processed automatically after successful delivery. Cash payments are not accepted for safety and security reasons.
When am I charged for a delivery?
You're charged only after successful delivery completion. If you cancel before the driver arrives, there's no charge. Cancellation fees may apply if you cancel after the driver has started traveling to you.
Can I get a receipt for my delivery?
Yes, you'll automatically receive a digital receipt via email after each delivery. You can also view all your receipts in the app under "Trip History" for expense tracking and business purposes.
What if I need to dispute a charge?
Contact our support team through the app or email contact@movr.leap24.co.za with your trip details. We'll investigate and resolve billing disputes within 5-7 business days, with refunds processed if appropriate.
How do I become a MovR driver?
Visit our Driver Signup page to complete the application. You'll need a valid driver's license, vehicle registration, insurance, and must pass background checks. The process typically takes 5-7 business days.
How much can drivers earn?
Drivers keep 85-90% of each fare, with average weekly earnings ranging from R2,000-R5,000 depending on hours worked and vehicle type. Payments are processed weekly directly to your bank account.
What insurance coverage is provided?
MovR provides supplementary insurance during active trips, including third-party liability and goods coverage. Drivers must maintain their own comprehensive vehicle insurance and public liability insurance.
Can I work flexible hours?
Yes! As an independent contractor, you set your own schedule. Work full-time, part-time, or just weekends - it's entirely up to you. Many drivers work around their existing commitments.
How do I update my account information?
Go to Settings in the app, then select "Profile" to update your personal information, contact details, and preferences. Some changes may require verification before taking effect.
Can I delete my MovR account?
Yes, you can delete your account by going to Settings > Account > Delete Account, or by contacting our support team. Note that this action is permanent and cannot be undone.
How do I change my password?
In the app, go to Settings > Security > Change Password. Enter your current password and create a new one. You can also reset your password from the login screen if you've forgotten it.
Why can't I log into my account?
Check that you're using the correct email/phone number and password. Try resetting your password if needed. If issues persist, your account may be temporarily suspended - contact support for assistance.
How does MovR ensure safety?
All drivers undergo background checks and vehicle inspections. We provide real-time tracking, 24/7 support, emergency assistance, and comprehensive insurance coverage during active trips.
What should I do if I have a safety concern?
Use the emergency button in the app to contact our safety team immediately. You can also call our 24/7 support line. For life-threatening emergencies, contact local emergency services (10111) first.
Are my items insured during transport?
Yes, items are covered under our goods-in-transit insurance policy during active trips. Coverage limits apply, and certain high-value items may require special arrangements. Check our terms for full details.
How can I report a problem with a driver?
After your trip, you can rate your driver and leave feedback. For serious issues, contact support immediately through the app or email. All reports are investigated thoroughly and appropriate action is taken.

Step-by-Step Guides

Detailed guides to help you make the most of MovR

Complete Guide to Booking Your First Delivery

A comprehensive walkthrough of the MovR app, from account setup to completing your first delivery request.

5 min read Beginner

Understanding MovR Pricing

Learn how our dynamic pricing works, factors that affect cost, and tips to get the best value for your deliveries.

3 min read All users

Preparing Items for Transport

Best practices for packing and preparing your items to ensure safe and efficient transportation.

4 min read All users

Driver Guide: Maximizing Your Earnings

Tips and strategies for drivers to increase their income, optimize their schedule, and provide excellent service.

8 min read Drivers

Safety Guidelines for Users and Drivers

Important safety tips, emergency procedures, and best practices to ensure secure transactions.

6 min read All users

Troubleshooting Common App Issues

Solutions to frequently encountered technical problems, app bugs, and connectivity issues.

7 min read All users

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