Delete Account

Before You Delete Your Account

Account deletion is permanent and cannot be undone. This action will result in:

Permanent deletion of your account and profile information
Removal of your delivery history and trip records
Loss of wallet balance (ensure you withdraw funds first)
Deletion of ratings and reviews
Loss of access to ongoing or future deliveries
Cancellation of any active subscriptions or services

Data Retention

Some data may be retained for legal and regulatory compliance:

Transaction Records: Retained for 7 years for tax purposes
Legal Disputes: Records related to disputes retained until resolution
Safety Reports: Incident reports retained for safety and security

All other personal data will be permanently deleted within 30 days of your request.

Delete Account In-App

You can also delete your account directly from the MovR app:

Open the MovR app
Go to Profile → Settings
Scroll to Account Management
Tap "Delete Account"
Follow the confirmation steps

Account Deletion Request Form

Fill out the form below to request account deletion. We will process your request within 30 days.

Full Name *

Email Address *

Phone Number *

Account Type *

Reason for Deletion (Optional)

I understand that this action is permanent and cannot be undone. I have withdrawn any remaining wallet balance and reviewed the data retention policy.

Request Submitted Successfully

Your account deletion request has been received. We will process your request within 30 days. You will receive a confirmation email once the deletion is complete.

Error Submitting Request

There was an error submitting your request. Please try again or contact support at support@movr.co.za

Need Help?

If you have questions about account deletion or need assistance, contact us:

Email: support@movr.co.za

Phone: +27 (0) 69 695 2325

Privacy: privacy@movr.co.za