Privacy Policy

1. Introduction

MovR ("we," "us," "our") is committed to protecting your privacy and personal information. This Privacy Policy describes how Leap24 Technologies (Pty) Ltd, operating as MovR, collects, uses, stores, and protects your personal information when you use our goods transportation platform and services.

This policy applies to all users of the MovR mobile application, website, and related services, including customers requesting transportation services and drivers providing transportation services.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Name, email address, phone number, profile photo
• Identity Verification: Government-issued ID, driver's license (for drivers only)
• Payment Information: Payment card details (processed securely via Paystack)
• Vehicle Information: Vehicle make, model, license plate (for drivers only)
• Communication: Messages, support inquiries, feedback, ratings and reviews

2.2 Camera and Storage Permissions

• Camera: Used to capture photos of packages, delivery confirmations, and profile pictures
• Photo Library: Access to upload existing photos from your device
• Document Upload: Driver's license, vehicle registration, insurance documents (for driver verification)

You can deny camera access, but certain features (photo uploads, delivery confirmation) will require manual alternative methods.

2.3 Location Permissions

2.4 Information We Collect Automatically

• Device Information: Device type, operating system, unique device identifiers, IP address
• Usage Data: App usage statistics, crash reports, performance data
• Delivery Information: Pickup/drop-off locations, delivery duration, distance traveled
• In-app Communication: Messages and communication logs

Information Type	Purpose	Legal Basis
Contact Details	Account creation, service delivery	Contractual necessity
Location Data	Trip matching, navigation, safety	Contractual necessity
Payment Information	Processing transactions	Contractual necessity
Usage Analytics	Service improvement	Legitimate interest

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Matching customers with available drivers
• Processing and facilitating transportation requests
• Navigation and route optimization
• Payment processing and billing
• Customer support and communication

3.2 Safety and Security

• Verifying driver and customer identity
• Background checks for drivers
• Monitoring for fraudulent activity
• Emergency assistance and incident response
• Insurance claim processing

3.3 Business Operations

• Service improvement and feature development
• Market research and analytics
• Marketing and promotional communications
• Legal compliance and regulatory reporting

4. Information Sharing and Disclosure

We share your information only in the following circumstances:

4.1 With Other Users

• Customers see driver name, photo, vehicle details, and location
• Drivers see customer name, pickup/drop-off locations, and contact information
• Ratings and reviews are shared between users

4.2 With Service Providers

• Payment Processors: Paystack processes payment information securely
• Cloud Services: Firebase (Google) for authentication, database, and analytics
• SMS Provider: Twilio for phone verification codes
• Email Services: For account notifications and support
• Maps Services: Google Maps for navigation and location services

We do not sell your personal information to third parties.

4.3 Legal Requirements

• Compliance with court orders, subpoenas, or legal processes
• Cooperation with law enforcement investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5. Data Security

We implement comprehensive security measures to protect your personal information:

• End-to-End Encryption: Sensitive data encrypted in transit and at rest
• Secure HTTPS Connections: All data transmission uses secure protocols
• Firebase Authentication: Secure user login and session management
• Encrypted Local Storage: Cached data stored securely on device
• Access Controls: Strict access controls limit who can view your information
• Regular Security Audits: Continuous monitoring and security updates

Despite our security measures, no system is completely secure. We cannot guarantee absolute security of your information.

6. Your Privacy Rights

Under South African privacy law and international standards, you have the following rights:

6.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a portable format

6.2 Correction and Updates

• Update or correct inaccurate information
• Complete incomplete information

6.3 Deletion

• Request deletion of your personal information
• Account closure and data removal
• Delete your account: Submit deletion request here

6.4 Restriction and Objection

• Limit how we use your information
• Object to certain processing activities
• Opt-out of marketing communications

To exercise these rights, contact us at privacy@movr.co.za. We will respond within 30 days of receiving your request.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations and analytics

Retention Periods:

• Active Accounts: Data retained while account is active
• Inactive Accounts: Deleted after 12 months of inactivity
• Delivery History: Retained for 2 years for dispute resolution
• Payment Records: Retained for 7 years per legal requirements
• Account Deletion: You can request immediate account and data deletion in app settings

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Types of Cookies:

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us understand usage patterns
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

9. Third-Party Services

Our services integrate with third-party providers:

• Payment Processors: Paystack for secure payment processing
• Mapping Services: Google Maps for navigation and location services
• Analytics: Firebase Analytics for usage insights and crash reporting
• Communication: Twilio for SMS verification
• Cloud Infrastructure: Firebase (Google) for backend services

These services have their own privacy policies governing their use of your information.

10. Children's Privacy

MovR services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

Parents who believe their child has provided information to us should contact us immediately at privacy@movr.co.za.

11. International Data Transfers

Your information may be transferred to and processed in countries outside South Africa, including:

• United States (cloud storage providers)
• European Union (analytics and support services)
• Other countries where our service providers operate

We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses and adequacy decisions.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Notify you through the app or email
• Update the "Last Updated" date
• Provide a summary of key changes
• Allow time for review before changes take effect

Your continued use of MovR services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have concerns about how we handle your personal information that we cannot resolve, you may lodge a complaint with the Information Regulator of South Africa: