Support is available 24/7. Active deliveries get the fastest response.
Active job, partnership, or press on deadline — pick a channel and we'll pick up.
Tell us what's happening and include your booking reference if you have one. We reply from the same address.
Email us at support@movr.leap24.co.zaHQ is Joburg, with operations hubs in Cape Town & Durban and field dispatch in Pretoria.
Dispatch via the national desk
Dispatch via the national desk
Dispatch via the national desk
The three things people ask most. More answers in the help centre.
Open the booking in-app and tap "Live chat with driver". If they don't respond within 5 minutes, tap "Escalate to dispatch" — a human picks up.
Cancellations before driver pickup are free. After pickup, refunds are evaluated case-by-case — usually back in your wallet within 48 hours.
Take photos at drop-off and submit the claim in-app within 24 hours. MovR Protect (R 50 per trip, optional at booking) covers goods in transit up to R 25,000.