Active deliveries get priority. Average response under four minutes during operating hours — every day, 06:00–23:00 SAST.
Active job, partnership, or press on deadline — pick a channel and we'll pick up.
HQ is Joburg, with operations hubs in Cape Town & Durban and field dispatch in Pretoria.
2nd floor, 45 Rivonia Rd
Sandton, 2196
+27 11 555 0001
14 Loop St
Cape Town CBD, 8001
+27 21 555 0001
28 Florida Rd
Morningside, 4001
+27 31 555 0001
12 Hatfield Plaza
Hatfield, 0028
+27 12 555 0001
The three things people ask most. The full help centre has 40+ articles.
Open the booking in-app and tap "Live chat with driver". If they don't respond within 5 minutes, tap "Escalate to dispatch" — a human picks up.
Cancellations before driver pickup are free. After pickup, refunds are evaluated case-by-case — usually back in your wallet within 48 hours.
Take photos at drop-off and submit the claim in-app within 24 hours. Goods-in-transit insurance covers up to R 100,000 with the upgrade.